Q: How does The Seasonal Cloakroom work?
A: It’s simple! We collect your off-season clothes and bulky items, store them securely in our climate-controlled facility, and deliver them back when you need them. Our service is designed to save you space and make managing your wardrobe effortless.

Q: What items can I store?
A: You can store any clothing, shoes, and accessories, as well as bulkier seasonal items like ski gear, suitcases, and coats. If you're unsure about a specific item, please contact us.

Q: Can I store non-clothing items?
A: While our primary focus is on clothing, we also accept certain seasonal items like skis, snowboards, and suitcases. Feel free to contact us to discuss your specific requirements.

Q: How are my belongings stored?
A: Your items are kept in a highly secure, well-ventilated, and climate-controlled storage facility located in Essex. This ensures that your garments and belongings remain in pristine condition while in storage.

Q: Can I access the storage facility myself?
A: For the safety and security of all stored items, access to our storage site is strictly prohibited. However, you can request delivery of your items at any time with at least 3 days’ notice, and we will return them to you promptly.

Q: How secure is your facility?
A: Our storage facility is protected with 24/7 CCTV monitoring, advanced security systems, and restricted access. This ensures your belongings are safe at all times.

Q: Will you keep an inventory of my items?
A: Yes, we take a detailed inventory of all items you send to us and will send this list back to you for your records. We also ask that you provide your own inventory list when preparing your items for storage, so we can ensure accuracy and avoid discrepancies.

Q: Are my items insured while in storage?
A: Yes, your belongings are fully insured while in our care, both during storage and transit. This provides complete peace of mind.

Q: Do you collect and deliver my clothes?
A: Yes! We offer a convenient collection and delivery service across London and surrounding areas. Simply book your collection, and we’ll handle the rest.

Q: How far in advance do I need to book a collection or delivery?
A: We require bookings to be made at least 3 days in advance. This ensures we can accommodate your request and provide a seamless service.

Q: Can I access my items while they’re in storage?
A: Absolutely. You can request the return of any or all of your items at any time by giving us at least 3 days’ notice. We’ll deliver them straight to your door.

Q: Can I add more items after storage begins?
A: Yes, you can add items to your storage at any time. Simply book an additional collection, and we’ll take care of the rest.

Q: When do you deliver or pick up for a seasonal change?

A: During April and October, when most people switch their wardrobes, we offer pick-up and drop-off services 7 days a week between 7am and 8pm. You can select a convenient 3-hour window for your appointment. Similarly, in November and January, we provide the same service for Christmas decorations. Outside of these months, our service runs Monday to Saturday, 9am to 7pm.

Q: How much does your service cost?
A: Storage starts from just £6.99 per month. Pricing depends on the number of items and the duration of storage. Contact us for a personalised quote.

Q: Are there any hidden fees?
A: No, we believe in transparent pricing. You’ll know all costs upfront when you book.

Q: How do I pay?
A: Payments can be made securely online. We accept major credit and debit cards.

Q: What happens if my payment is late?
A: If payment is not received by the due date, you will have a 10-day grace period to make the payment. After 10 days, a £10 late payment charge will be added to your balance. We will send reminders to help you stay on top of your account, but we encourage you to contact us if you’re experiencing difficulties.

Q: What happens if I stop paying altogether?
A: If payment is not made after repeated reminders, we will issue a final warning. If no payment is received within 90 days of the final warning, we reserve the right to remove your items from storage. Items may then be sold or responsibly disposed of to recover costs, as outlined in our terms and conditions. Please reach out to us as soon as possible if you’re unable to make a payment to avoid this outcome.

Q: What happens if I need my items back early?
A: No problem! Just give us a minimum of 3 days’ notice, and we’ll arrange delivery of your items.

Q: Can I store items for just a short time?
A: Yes, we offer flexible storage options to suit your needs. Whether you need storage for one season or several, we’re here to help.

Q: Which areas do you cover?
A: We currently operate in London and surrounding areas. If you’re unsure whether we cover your location, please contact us.

Q: Where is your storage facility located?
A: Our secure storage facility is based in Essex. While customers cannot access the site directly, rest assured your items are kept safe and can be delivered back to you whenever needed.

Item descriptionQ: What types of items can I store?
A: We accept formalwear, suits, gowns, coats, wedding dresses, and high-value accessories like hats, bags, and shoes.

Q: Is there a minimum requirement?
A: Yes, we have a 5-item minimum, or £25/month spend.

Q: How do you protect my clothing?
A: Items are individually hung on premium padded hangers, covered in breathable garment bags, and stored in a climate-controlled, secure facility.

Q: How quickly can I retrieve my items?
A: Standard delivery is 2-3 days, but same-day or next-day delivery is available for urgent requests.

Q: What happens if my items are damaged or lost?
A: While we take every precaution to ensure the safety of your belongings, they are also fully insured during storage and transit for your peace of mind.

Q: How do I get started?
A: Simply contact us through our website to schedule your collection. We’ll handle everything, making it a seamless and stress-free process.